Today we took a field trip to the Department of Motor Vehicles. A study in how a government agency works. A study in interpersonal skills, line flow, and financial transactions.
Okay, I misplaced the registration to the mini-van and needed a new one. However, they interacted with the Help Desk, watched me wait on line (a blissfully short wait-only one person ahead of me), and saw me hand over cash for the new registration. They also did a study on the best location for a snack machine to maximize sales.
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